Software Training & Customer Enablement

These work samples demonstrate how I translate application workflows into clear, practical instruction. They extend the approach I developed training hotel managers and frontline Team Members: explain the task, show the steps, clarify the operating purpose, and prepare people to work independently.

Developed for G6 Hospitality and HotelKey’s TenantKey work, the demonstrations complement my user guides, role-based curricula, webinars, and Train-the-Trainer materials. Together, they show how I connect software knowledge with customer enablement and daily operating performance.

G6 Hospitality, HotelKey PMS

Preauthorization With an Automatic Security Deposit

A guided HotelKey check-in demonstration covering credit card preauthorization with an automatic security deposit. The sample explains prerequisites and follows the user through reservation review, payment authorization, registration, and verification of authorization records.

G6 Hospitality, HotelKey PMS

Preauthorization Without a Security Deposit

A focused demonstration of credit card preauthorization during check-in without a security deposit. The sample follows guest-detail review, payment-terminal processing, registration, and authorization review in the guest folio.

HotelKey, TenantKey PLMS

Locating & Reviewing a Guest Card

A task-focused TenantKey demonstration showing how to locate and review a Guest Card without changing the record. Step-by-step navigation and visual callouts support accurate review while preserving the existing information.

Skills Demonstrated

Workflow analysis, technical writing, instructional design, software demonstrations, visual callouts, screen recording, narration, video editing, payment-workflow guidance, and user adoption. Each sample turns a defined user task into a sequence the viewer can follow.

Tools & Production Platforms

My multimedia production toolkit includes Microsoft PowerPoint, AWS text-to-speech, Microsoft Clipchamp, and TechSmith Camtasia. I combine presentations, narration, screen recordings, and editing to create reusable software training and knowledge-transfer resources.