Skills & Expertise

Over the past 20+ years, I have supported the implementation, modernization, and enterprise adoption of business-critical technology solutions across the hospitality industry. My experience includes Property Management Systems (PMS), Central Reservation Systems (CRS), Revenue Management Systems (RMS), Online Travel Agency (OTA) integrations, Property Leasing Management Systems (PLMS), Maintenance Management platforms, and enterprise business process transformation initiatives. Throughout these projects, I have partnered with Product Management, Business Analysts, Software Development, Quality Assurance, Operations, Customer Success, and Executive Leadership to bridge business needs with technology solutions through business analysis, software quality assurance, technical documentation, enterprise training, organizational readiness, and change management.

Core Areas of Expertise

Tools & Technologies

Jira • Confluence • Broadcom Rally • Microsoft 365 • Microsoft Office • Google Workspace

Camtasia • Snagit • Adobe Creative Cloud • Slack • Zoom • Cisco Webex • Grammarly • ChatGPT • Google Gemini

Enterprise Platforms

Property Management

HotelKey PMS

FOLS PMS

Reservation Systems

Above Property CRS

OTA Integrations

Revenue Management

Above Property RMS

Property Leasing

TenantKey PLMS

Maintenance

ServiceChannel

Varsity Maintenance Program

Industries

Hospitality • Enterprise Technology • Property Management • Reservation Systems • Revenue Management • Student Housing • SaaS Solutions • Business Operations

Professional Strengths

Cross-Functional Collaboration

Successfully partner with Product Management, Business Analysts, Software Development, Quality Assurance, Operations, Customer Success, and executive stakeholders to deliver enterprise technology initiatives.

Operational Leadership

Apply extensive hospitality operations experience to bridge business needs with technology solutions, helping organizations improve efficiency, standardize processes, and support successful implementations.

Enterprise Software Implementation

Support enterprise software deployments from business requirements and testing through documentation, training, organizational readiness, and post-production adoption.

Customer Enablement

Develop documentation, training programs, and knowledge resources that help users confidently adopt new software and business processes.

Product Adoption

Partner with stakeholders throughout implementation to increase user engagement, reduce resistance to change, and improve long-term platform utilization.

Process Standardization

Analyze existing workflows and develop standardized operating procedures that improve consistency, compliance, and operational effectiveness across the organization.

Problem Solving

Translate technical concepts into clear, user-friendly documentation while serving as a trusted liaison between business stakeholders and technical teams.

Continuous Improvement

Continuously evaluate business processes, user feedback, and software functionality to recommend enhancements that improve performance and user experience.

Relationship Building

Build strong working relationships with customers, business leaders, software teams, vendors, and operational stakeholders to support successful project delivery and long-term collaboration.

Bringing Technology and Business Together