Hospitality Leadership. Enterprise Technology. Measurable Results.

Hospitality Operations & Regional Leadership | Enterprise Technology & SaaS Delivery

I connect hands-on operating leadership with enterprise technology delivery. My experience spans hotel P&L, property turnarounds, regional field leadership, business analysis, product ownership, QA/UAT, documentation, and customer enablement.

I translate operating challenges into clear priorities, reliable workflows, and practical guidance that prepares teams to perform independently.

Core Areas of Expertise

Business Analysis
Product Ownership

  • Requirements discovery
  • Process & gap analysis
  • User stories & acceptance criteria
  • Backlog refinement
  • Stakeholder workshops
  • Requirements traceability

Implementation
& Software Quality

  • Release readiness
  • UAT & regression testing
  • Integrated workflows
  • Defects & fix validation
  • Staging environments
  • Cutover & hypercare

Documentation
& User Enablement

  • SOPs & user guides
  • Configuration guidance
  • Knowledge libraries
  • Role-based curricula
  • Train-the-Trainer
  • Videos & demonstrations

Operations &
People Leadership

  • Property P&L & turnarounds
  • Multi-property field leadership
  • GM training & certification
  • Quality & RAVE inspections
  • Financial & audit readiness
  • Team development & coaching

Property Recovery. Regional Leadership. Enterprise Scale.

Enterprise Technology Results

1,200 hotels deployed: contributed to the HotelKey PMS rollout completed January–August 2017.

18 property conversions led: personally coordinated onsite readiness, training, cutover, go-live validation, and hypercare.

18 TenantKey knowledge resources: built a Confluence support and training library for American Campus Communities.

2018 CEO Team of the Year: recognized as a member of G6 Hospitality’s enterprise HotelKey PMS implementation team.

My Professional Journey

Operations leadership. I moved into corporate hotel leadership in 2006, taking direct accountability for two difficult property recoveries, financial performance, guest experience, and Team Member development. Regional work expanded my scope into interim leadership, inspections, practice internal audits, SOP standardization, ownership transitions, and management certification.

Enterprise technology. In 2013, I brought that operating knowledge into G6 Hospitality’s technology organization. I connected requirements, product ownership, integrated testing, documentation, training, implementation, and production support across the hospitality systems ecosystem.

Customer enablement. HotelKey later recruited me for TenantKey based on my G6 implementation experience. Working with American Campus Communities, I led documentation and enablement while contributing business analysis, configuration guidance, QA/UAT, training, and release readiness.

Leadership & Implementation Portfolios

Explore the project evidence and operating work samples behind my experience. The Hospitality Leadership section below adds a career timeline, property performance, and leadership results.

Hospitality Leadership Portfolio

Corporate General Manager | Area Operations Manager | Operational Field Certifier
April 2006–May 2013

Explore property turnarounds, P&L accountability, regional operating leadership, practice internal audits, Quality and RAVE Safety & Security inspections, and the Standard Operating Procedures Toolkit.

Property Performance & Financial Recovery

Fort Worth East: guest surveys improved from 3.0/10 to 9.0/10; quality from 20 to 94.6; internal audit from 40 to 79.95/100. Reported one-year occupancy reached approximately 80% on weekdays with regular weekend sellouts.

Fort Worth West: quality improved from approximately 52 to 96. Reported one-year results included internal audit of 83.9, approximately 86% weekday occupancy, and 100% weekend occupancy.

2010 leadership recognition: General Manager of the Year and General Manager of the Region.

Regional change enablement: trained Studio 6 area leaders on SOP/SWAT; served as one of four WINSTAR-to-DAYFORCE regional trainers and delivered eight conference-call sessions.

91 Rooms Restored

Led two property recoveries, restoring 29 rooms at Fort Worth East and 62 at Fort Worth West to return both hotels to full rentable inventory.

88 SWAT Inspections

Personally completed 88 SWAT inspections during 2010–2013, assessing operating standards, financial controls, property conditions, and management execution.

24 General Managers Trained

Trained 24 General Managers during 2008–2013 in property operations, financial accountability, guest service, Team Member leadership, and company standards.

$150,000+ FEMA Funds Recovered

Helped recover more than $150,000 in FEMA-supported lodging funds through reconciliation with my Area Manager and a supporting General Manager.

3 Future Area Managers Developed

Directly developed two Managers on Duty and one Team Supervisor who later advanced to Area Manager positions across the United States.

161 Properties Supported

Supported a Vice President of Operations’ regional portfolio through field assignments, interim leadership, General Manager coaching, inspections, and operational recovery.

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